IT First Line Support Level 3 Apprenticeship - eti Cloud

IT First Line Support Level 3 Apprenticeship - eti Cloud

eti Cloud are a dynamic and innovative information services company specialising in cutting-edge Hosted Desktop and VOIP Services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. We pride ourselves on creating a work environment that encourages growth and learning, making our company an ideal place for those passionate about technology and customer service excellence. Join us to be part of a team that is shaping the future of cloud technology and communication services.

Why us?

At our company, you're not just taking a job, you're joining a family. We believe in nurturing talent and providing opportunities for our team members to grow and excel. Enjoy working in a friendly, modern office environment where innovation is at the heart of what we do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you.

Responsibilities:

We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. In this role, you will:

• Be the first point of contact for our customers
• Handle enquiries over the phone
• Handle enquiries in writing

This position is perfect for individuals who are passionate about starting a career in IT or looking to enhance their skills in a supportive and fast-paced environment.

Desirable skills:

• Strong work ethic and excellent organizational skills
• Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively
• Ability to work under pressure and maintain a professional demeanour
• Good communication skills, both verbal and written, to interact with users and understand their technical issues
• A quick learner who is eager for professional and personal growth and development
• Strong understanding of Microsoft Windows operating systems
• Ability to troubleshoot common desktop issues such as software installation and malfunction, network connectivity, and printing problems
• Familiarity with Microsoft cloud services, especially Azure Active Directory and Exchange

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 40 hours per week, Monday to Friday, 9am to 5:30pm
• Flexible working hours available
• Hybrid working arrangements possible based on performance

Benefits:

• Opportunities for professional growth and learning both soft and hard skills
• Flexible working hours
• A great working atmosphere in a modern office environment
• State-of-the-art tools and equipment provided
• Birthday off

Future prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.