IT Support Higher Apprenticeship - RM Education

IT Support Higher Apprenticeship - RM Education

RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers.

In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.

What's involved?

They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications.

This is a 1-year fixed contract position.

Responsibilities:

• Provide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries
• Problem resolution will be mainly using remote tools such as NetOp or Centrastage
• Ensure systems are updated on a real time basis including detailed and accurate call notes
• Ensure calls are progressed and closed in line with contracted service level agreements
• Escalate any issues on call progression or customer issues (Some equipment handling may be required)
• Provide support for site visits to schools to resolve problems which we are unable to address remotely
• Participate in project work such as installations and software rollouts
• Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction

Required skills:

• Strong multitasking and problem solving abilities
• Excellent communication and inter-personal skills, via phone
• Strong planning, organising and prioritising abilities
• Customer focused
• Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

Salary:

£16,000 per annum.

Working week:

40hrs a week.

Benefits:

• Company events/nights out
• Progression opportunities
• Free onsite parking
• Modern open plan office space
• Joining a team with established QA Apprentices
• Get to undertake a tried and tested apprenticeship training plan

Future Prospects:

Upon successful completion of the Level 3 Multi-Channel Marketer apprenticeship, the candidate will be offered a full time position with the opportunity to progress further in the business.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.