Undergraduate - Business Management – Customer Experience

Undergraduate - Business Management – Customer Experience

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role: 

Honda Motor Europe provides a service to 17 countries across Europe for our Cars, Motorcycles and Power Products. One of our key global objectives is to provide the best customer experience through our European dealer networks and this role is at the heart of driving excellence for our customers.

• Compliments any Business Management degree or similar.
• Operational support and involvement in key projects.
• Implementing improvements that not only change the business but enhance our customers’ experience with Honda.
• Visiting our markets and dealers to complete situational analysis.
• Opportunity to present data, proposals and recommendations to stakeholders at all levels.

Whilst this is an office-based role, there may also be the opportunity to visit other European offices and dealers within their local networks.  

Main Responsibilities: 

The Honda Customer Satisfaction Index (H-CSI) measures the in-dealership experience via regular surveys sent to customers after purchase or servicing, including our new online purchase process.  

The role will support the Customer Experience Manager to:

• Promote the importance of Customer Experience within the wider Honda organisation.
• Undertake regular reporting to analyse performance and data trends over time.
• Provide operational support the Supplier and colleagues in the 17 local markets.
• Generate and implement new ideas to solve problems.
• Project activity support to ensure smooth implementation of new and existing initiatives.
• Present to audiences of different levels and sizes.
• Outside of the role there are opportunities: 
• To be involved with Honda sponsored events.
• To collaborate with other Undergraduates across the broader business.

Qualifications, skills and experience: Required/Desirable

Required

• Must be an undergraduate, undertaking a business-related degree.
• Organised with ability to multi-task different priorities effectively.
• Strong communication skills (written and verbal).
• Willing to work in a team and with colleagues from other cultures.
• Interest in data analysis.

Desirable 

• Proficient in MS Office packages to include PowerPoint and Excel, although training given.
• Experience in a customer-focused role.
• Ability and willingness to travel in UK & Europe as required. 

About Honda

Honda aims to become the “power” that supports people around the world who are trying to do things based on their own initiative. In order to continue to be a company society wants to exist, Honda strives to help people create a better society through our technologies, ideas and designs. 

Honda is looking for talented Associates to innovate and shape the future of our society. By choosing Honda, you’re choosing a path to personal and professional success. 

The Honda Philosophy and our Fundamental Beliefs drive our desire to “help people and society” and “expand life’s potential”. The underlying basis of such efforts is the concept of “Respect for the Individual,” which is at the centre of our philosophy. We always put “people” in the centre of our thinking, and we believe in the potential of people.

This philosophy is not only shared by all Associates, but also forms the basis for all company activities and sets the standard for the conduct and decision-making of all Associates throughout the Honda Group. 

With over 70 years of heritage, Honda has always been focused on bringing joy to its customers and society. We are always focused on delivering products that answer the real needs of customers. 

Over 76 years, Honda’s passionate associates have delivered innovation and excellence that has made it the world’s largest maker of internal combustion engines. But the challenge of decarbonisation is now the most pressing concern and Honda has committed to act. 

Honda has set an ambitious target and began initiatives to realize carbon neutrality throughout its operations by 2050. Here in Europe, our Automobile range is 100% electrified and this year saw the addition of our second electric motorcycle; the CUV e: scooter to our line-up. At the same time, we will strive to realize a “zero environmental footprint” through our initiatives in manufacturing, such as the utilisation of renewable energy and recycling of resources.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.